My notes keep getting omitted, and parts of them are missing.

Please check if the sensor part is clean, the product is exposed to direct sunlight, the pen is gripped in the right way, or the IR light is not on.
If you use the pen with tape on the rear part of the pen lead, then there is an increased chance of product malfunction and omitted notes.
If the same problem occurs, even after the tape is removed, then the glass part at the bottom of the pen lead may have been scratched.
In such a case, there will be a charge for repairs.

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