How many days do I have to request a return?

To qualify for our return terms you must place your return request within 14 days of the receipt of your parcel, or within the term established by the mandatory regulations applicable in the country where you reside, if this is longer.

The return must be delivered within 14 days from when you receive your return authorization.

Please note: personalized products cannot be returned unless the product or the personalization are defective

Returns policy extension: we’re extending our returns policy for orders placed in Dec. 2024 and Jan. 2025 until 28Feb. 2024.