- Check Your Order Status
- Return Request
- Deliveries
- Payment Methods
- FAQ
- Contact Us
- Call Us: 833-809-9087
Mon - Fri: 9am - 9pm EST
Don't miss out on free shipping for orders over $65.00
What payment methods are accepted?
RETURN TO ASSISTANCE
What payment methods are accepted?
You can pay by credit card (Visa, MasterCard, American Express), PayPal. The mark is only available in some countries.
Was this answer helpful?
Shipping and Delivery
- How do I check my order status?
- Is it possible to change my delivery address once the order has successfully been placed?
- What do I do if I receive the wrong product/s?
- I still haven't received my order. What can I do?
- I received an ‘attempted delivery’ notification. What should I do?
- When will I receive the tracking code for my order?
- Why is my order late?
- Why isn't it possible to deliver my order?
- What are your return regulations?
- What are the shipping times and costs?
Return and Refund
- Why do I have to wait for Moleskine to receive my return in order to be refunded?
- Can I exchange one or more items?
- I still haven't received my refund. Why?
- Can I return my order in any Moleskine store?
- When will you receive my return?
- Will I be refunded for return shipping costs?
- How can I return ordered items?
- How many days do I have to request a return?
- How will I be refunded?
- What are your return regulations?
- Can I return a customized product?
Product Support - Smart Writing System
- Where do I find the user's manual and warranty?
- Charging doesn't work.
- Does the new pen version work with the old paper tablet?
- Does the pen ellipse works with the new smart notebooks?
- The power turns off automatically.
- I can't turn the power off.
- The LED light turned purple (pink).
- The LED light turned green.
- The LED light blinks yellow.
- The LED light turned red.
- I have the charger connected, and the Red LED light blinks .
- The Green LED has been on while charging, but now it's turned off completely.
- Can it be connected to multiple devices at the same time?
- Bluetooth connection keeps failing.
- How do I replace my pen lead?
- My handwriting is not reflected on the Moleskine Notes app.
- I can't turn the pen on.
- The Bluetooth keeps disconnecting while I use the pen.
- My notes keep getting omitted, and parts of them are missing.
- Where do I find the user's manual and warranty?
- How do I pair the Moleskine smart pen?
- Where can I find the Moleskine Smart pen serial number?
- What do the different led colors indicate on the Moleskine smart pen?
- Can I connect the Moleskine smart pen to more then one device?
- What are the Moleskine smart pen technical specifications?
- How do I format the Moleskine smart pen?
- How do i protect the notes stored in the Moleskine smart pen?
- Can I use the Moleskine smart pen without connecting it to my device?
- Can I use a standard ink refill?
- How do I charge the Moleskine smart pen?
- How long does it take to charge the battery of the Moleskine Smart Pen?
- My Moleskine Smart Pen battery doesn’t work properly. What can I do?
- How can I order a new pen cap? (excluding smart pen ellipse)
- Smart pen cannot connect to my ios device, how can I fix the issue? (for smart pen old version part of the smart writing set, not smart pen ellipse)
- Do all end users have to update the firmware?
- Does it happen in all smart pen(f110) and all ios devices that have bluetooth 5.0?
- Does the firmware update affect or damage writing data?
- Why can’t i find the “penplus” folder after i connect my smart pen via a usb cable?
- Why a new version of notes?
- How can I take my notebooks with me into notes 2.0?
- What's new in notes 2.0?
- Where can I download the Moleskine notes app?
- What is pen calibration?
- How do I update the Moleskine smart pen to the latest firmware?
- How do I setup my email?
- How do I set up sounds?
- How do I set up the auto on/off feature?
- How do I change the Moleskine smart pen sensitivity?
- Is my device compatible with the smart writing system?
- How do I record and playback my notes and voice memos?
- How do I use the transcribe feature?
- How do I use the tag feature?
- What can I do if offline sync is not working?
- How can I solve writing problems?
- How many paper tablet smart notebooks can i store in the app?
- Can I change color and thickness?
- How can I edit my notes?
- How can I share my notes?
- How do I export vector files?
- How do I set up auto save?
- How do I search notes?
- How can I organize my notes?
- How do I lock and unlock a notebook?
- (Adobe creative cloud connected) Can I back up my drawing in cc anyway?
- (Adobe creative cloud connected) Can I use this paper tablet smart notebooks without being connected to illustrator?
- (Adobe creative cloud connected) If I need to correct my drawing can I modify it?
- (Adobe creative cloud connected) Can I redo or undo?
- (Adobe creative cloud connected) Can I delete my stroke?
- (Adobe creative cloud connected) What happens if I need to stop and disconnect my pen while I am drawing?
- (Adobe creative cloud connected) Do I need internet connection?
- (Adobe creative cloud connected) Does this product work with the smart pen as well as the smart pen ellipse?
- (Adobe creative cloud connected) Does this work with the Moleskine notes app?
- (Adobe creative cloud connected) Will the plug-in capture work i’ve done on my drawing before or after turning on simultaneous drawing?
- (Adobe creative cloud connected) What illustrator tools work with simultaneous drawing?
- (Adobe creative cloud connected) How do I install the Moleskine extension?
- (Adobe creative cloud connected) Where can I download the Moleskine extension?
- (Adobe creative cloud connected) What version of adobe illustrator do I need to work with the Moleskine extension?
- Does the Moleskine Smart Pen require a specific notebook?
- Can I use more than one paper tablet smart notebooks simultaneously?
- Download the smart diary/planner pro leaflet
- Do I need to install the native calendar app from my cloud to use the sync feature?
- Can I edit an event once it’s written in the smart planner?
- Which devices can I use with the smart planner?
- Does the Moleskine notes app sync appointments when it is turned off?
- Do I need to write my appointments in a specific language?
- Weekly planner - how do I create a multiple hours-long event?
- Weekly planner - can I write down minutes? and time slots less than 1 hour?
- Weekly planner - is there a specific way to write down an event?
- Monthly planner - how do I create an event whose length is over a week?
- Monthly planner - how do I create a multiple days-long event?
- Monthly planner - how do I specify the length of an event?
- Monthly planner - is there a specific way to write down an event?
- Getting started with smart planner
- How do I sync the smart planner with my online calendars?
- How do I specify the length of an event?
- How do I create an all-day event?
- What happens when I write an event that starts on one day and ends the day after, but in the smart planner I write it in only one day?
- Why did we develop Moleskine smart?
- What does Moleskine smart include?
- What is the Moleskine smart writing system?
- Digitized note-taking in real time and direct sharing
- Offline notes sync with the smart writing system
- Sharing options with the smart writing system
- Organize and search your notes with the smart writing system
- Recording voice memos with the Moleskine notes app
- Adobe smart notebook versus the adobe paper tablet cc connected
Product Support - Smart Notebooks
- How does the Moleskine dropbox smart notebook work?
- Where can I download the Moleskine page camera app?
- How can I redeem my dropbox plus code?
- Can I redeem the code even if I'm already a dropbox plus user?
- Can I redeem multiple codes if i buy multiple dropbox notebook?
- What file formats can I save to dropbox with page camera?
- Do I need to have a dropbox for business account to save my captures to dropbox?
- I accidentally deleted a file from dropbox, is it still available in page camera?
- Are the pictures taken with page camera saved on my mobile device?
- Does the Moleskine smart pen work with page camera?
- Does page camera only work with a special page layout?
- What happens if I capture a non Moleskine–dropbox notebook page layout?
- Can I take a picture of two pages at the same time (right and left page)?
- What are the ideal light conditions for using page camera?
- Are images transferred securely?
- How do the Moleskine Smart Sketch album creative cloud connected and smart notebook creative cloud connected work?
- Do I need to have an adobe account to save my captures to adobe creative cloud?
- Does adobe creative cloud cost money?
- Where can I download the Moleskine page camera app?
- What file formats can I save to adobe creative cloud with the Moleskine capture app?
- Can the Moleskine for the creative cloud app convert color images?
- Are the pictures taken with the Moleskine page camera app saved on my mobile device?
- Does the Moleskine page camera work only with special page layout?
- What happens if I capture a non-Moleskine – adobe creative cloud notebook page layout?
- Can I take a picture of two pages at the same time (right and left page)?
- Do I need specific light condition for get the best capturing result?
- Are the images transferred securely?
- I see the Moleskine for the creative cloud app is being retired, what should I now use.
Product Support - Luggages
- What size are the suitcases?
- How do I use the organiser inside my suitcase?
- When I collect my luggage, I discover that it is broken. What can I do?
- How can I clean my luggage?
- Can I take my hand luggage on board the aircraft?
- What material is the luggage made of? What features does it have?
- What is tsa? When do I need to use a bag with a tsa lock? (when travelling to the usa)?
- What does Moleskine’s conventional warranty cover? How long is it valid for?
Product Support - Pens & Pencils
- Which notebook covers can the pen and pencil caps clip onto?
- What are Moleskine pens made of?
- What is the Moleskine mechanical pencil made of?
- What are Moleskine pencils made of?
- What size tips do Moleskine pens have?
- Why do Moleskine roller pens have a springy point?
- How do you refill Moleskine click pens?
- How do you refill Moleskine cap pens?
- How do you refill the Moleskine mechanical pencil?
- What kind of ink is in Moleskine refills?
- Can Moleskine refills be used in all Moleskine pens?
- Can I use a Moleskine refill in other pens?
- How long does a Moleskine refill last?
- How do you sharpen Moleskine pencils?
- What kind of lead is in the mechanical pencil?
- What are the pen stickers for?
Product Support - Notebooks & Planners
- What are the covers of Moleskine Notebooks and Planners made of?
- What are the covers of Moleskine Notebooks and Planners made of?
- What are the features of Moleskine paper?
- What are the features of Moleskine paper?
- Where are Moleskine notebooks manufactured?
- Where are Moleskine notebooks manufactured?
- What size notebooks does Moleskine produce?
- What size notebooks does Moleskine produce?
- What layouts and paper types are featured in Moleskine notebooks?
- What layouts and paper types are featured in Moleskine notebooks?
- What are smart notebooks?
- What are smart notebooks?
- What is the b-side?
- What is the b-side?
- What layouts are available for the planners?
- What layouts are available for the planners?
- Why aren't hours marked on Sundays in Moleskine daily planners?
- Why aren't hours marked on Sundays in Moleskine daily planners?
- Are Moleskine planners available in different sizes?
- Are Moleskine planners available in different sizes?
- Where can I find a list of public holidays?
- Where can I find a list of public holidays?
App Support - Page Camera
- Where can I get the page camera app?
- In which languages Moleskine page camera is available?
- Does page camera cost money?
- What does the page camera app do?
- How is page camera different from the Moleskine for the creative cloud app?
- The transcription process made an error, can I correct it before creating a text file?
- Is the Moleskine for the creative cloud app being retired?
- Which Moleskine notebooks work with the page camera app?
- Which cloud platforms does the page camera app work with?
- Does Moleskine store my photos or transcriptions?
App Support - Actions
- How to get actions
- Activating your trial
- Multiple devices
- What happens to my data if my membership or the trial ends?
- How much does membership cost?
- Do I need to subscribe separately on my different devices?
- Can I bundle actions and timepage together?
- Creating an account
- Linking with timepage
- Language support
- Should I register with the same email as my apple ID?
- Do I use the same email as my timepage account?
- When will I be charged?
- If I uninstall then reinstall the app, do I have to pay again?
- Are there any discounts available for students?
- Does the membership renew automatically?
- How do I change or cancel my membership?
- Is the app compatible with ios family sharing?
- Who can I talk to about billing?
- Does actions integrate with apple reminders?
- Showing calendar events in the schedule
App Support - Timepage
- Who can I talk to about billing?
- Is there a trial version?
- When will I be charged?
- Do I have to pay again if I purchased timepage prior to the change to membership?
- Could you release paid updates instead of subscription?
- Why did timepage change to a membership?
- How do I create events?
- Sync troubleshooting
- Timepage for ipad
- Why aren't directions available?
- Using siri to create events
- Is timepage compatible with ios family sharing?
- How do I change an event time, date and title?
- Is my data private?
- Language support
- Why is the weather wrong?
- Birthday duplicates
- Why am I not receiving notifications?
- Why does weather info not appear?
- Creating all day events
- Does timepage have a url scheme?
- Customising the app icon number
- How do I change or cancel my membership?
- Timezone support
- Changing event name and time
- Can I buy the old paid version of timepage?
- Does the membership renew automatically?
- Are there any discounts available for students?
- Do I need to subscribe separately on my different devices?
- How much does membership cost?
- What happens to my data if my membership or the trial ends?
Didn't find what you were looking for? Contact us:
Email
Write as an email about the issue you're facing. We will get back to you as soon as we can
Contact us
What payment methods are accepted?