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Help Center
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Smart Writing Set
How can I reach the assistance?
RETURN TO ASSISTANCE
How can I reach the assistance?
Please contact support using
notesapp@moleskine.com
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The Smart Writing System
How does the Smart Writing Set work?
What does the Smart Writing Set include?
How does the warranty work?
Where can I find the serial number of my Smart Pen?
The App
Is the Moleskine Notes App compatible with my device?
Is the Notes App available for Windows?
I have been using the previous version of Moleskine Notes. Should I migrate to the new version?
What can I do with the Notes App and the Smart Writing Set?
How can I export my drawings in order to transform them into vectors?
How should I start writing in my Smart Notebook?
Can I modify my notes digitally?
How is the Smart Pen connected to the Notes App?
Do I need to create an account and register my email?
How can I change the color and the thickness of pen strokes?
Can I save my sketching/writing activity as a time-lapse?
How do I transcribe my notes?
How can I update the Firmware?
Which languages are available and recognised by the app?
How do I share my notes via email?
Can I write and export notes while I'm offline?
How can I create tags in order to retrieve my notes quickly?
Is the SWS useful for sketching/drawing?
Can I record a voice memo?
How can I switch from the previous to the new Notes App?
Pen
What are the technical specs of the Smart Writing System?
How long does the Smart Pen battery last?
Do I have to turn my Smart Pen on/off, or is it automatic?
How can I format my Smart Pen?
What do the LED colors on the Smart Pen mean?
Can I fix the thickness and sharpness of my Smart Pen strokes?
Can I change the lead of my pen?
Can I refill my pen when the ink has run out?
Planners
Do my appointments automatically sync while the Notes App is offline?
What type of Smart Planners are available?
How do I create an all-day event?
How can I create and modify events and set their duration?
What's the right way to write down my appointments/events slots?
In my Smart Weekly Planner, Can I create events that last more or less than one hour?
How do I write down an event that starts today and ends tomorrow?
In my Monthly Planner, can I insert more than one event per day and set timings?
How do I sync my digital calendars with my Smart Planner?
Notebooks
Do I have to buy a special notebook in order to use the Smart Pen and the Notes App?
I have several notebooks. How can I define the one I'm writing on?
Can I create virtual Notebooks by matching pages from my different notebooks?
Troubleshooting
What if I have any issues while pairing my Smart Pen via Bluetooth?
My handwriting is not recognized. What should I do?
How can I reach the assistance?
Some of the notes I've taken are missing in the transcription. What should I do?
What should I do if my Smart Pen doesn't turn on?
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Smart Writing Set
How can I reach the assistance?