Don't miss out on free shipping for orders over 59,00€
RETURN TO ASSISTANCE
How can I reach the assistance?
Please contact support using notesapp@moleskine.com
Was this answer helpful?
The App
- Is the Moleskine Notes App compatible with my device?
- Is the Notes App available for Windows?
- I have been using the previous version of Moleskine Notes. Should I migrate to the new version?
- What can I do with the Notes App and the Smart Writing Set?
- How can I export my drawings in order to transform them into vectors?
- How should I start writing in my Smart Notebook?
- Can I modify my notes digitally?
- How is the Smart Pen connected to the Notes App?
- Do I need to create an account and register my email?
- How can I change the color and the thickness of pen strokes?
- Can I save my sketching/writing activity as a time-lapse?
- How do I transcribe my notes?
- How can I update the Firmware?
- Which languages are available and recognised by the app?
- How do I share my notes via email?
- Can I write and export notes while I'm offline?
- How can I create tags in order to retrieve my notes quickly?
- Is the SWS useful for sketching/drawing?
- Can I record a voice memo?
- How can I switch from the previous to the new Notes App?
Pen
- What are the technical specs of the Smart Writing System?
- How long does the Smart Pen battery last?
- Do I have to turn my Smart Pen on/off, or is it automatic?
- How can I format my Smart Pen?
- What do the LED colors on the Smart Pen mean?
- Can I fix the thickness and sharpness of my Smart Pen strokes?
- Can I change the lead of my pen?
- Can I refill my pen when the ink has run out?
Planners
- Do my appointments automatically sync while the Notes App is offline?
- What type of Smart Planners are available?
- How do I create an all-day event?
- How can I create and modify events and set their duration?
- What's the right way to write down my appointments/events slots?
- In my Smart Weekly Planner, Can I create events that last more or less than one hour?
- How do I write down an event that starts today and ends tomorrow?
- In my Monthly Planner, can I insert more than one event per day and set timings?
- How do I sync my digital calendars with my Smart Planner?
Didn't find what you were looking for? Contact us:
Email
Write as an email about the issue you're facing. We will get back to you as soon as we can
Contact us